Sun palace hotel sunny beach9/4/2023 He said: "Even though it was all-inclusive, our confidence in the hotel had gone completely. Michael, from Radcliffe, splashed out £1,603 on the holiday – but said he spent a further £1,350 eating elsewhere. Michael Fyles, 50, says he, his wife Karen, 43, and their twin 12-year-old children Connor and Stephanie all fell ill. Travel company Balkan Holidays say they are investigating the claims but weren’t told of any health problems at the time – something the families dispute. They also say cash and valuables were stolen during their two-week all inclusive stay in September.Ī brochure promise to lay on night-time entertainment was also said to have been broken. The families claim food was lukewarm, chicken was pink and under-cooked and there were bugs in the restaurant.Īnd they describe a string of incidents from a bingo-caller and a security guard swearing at guests to a kids’ club closing because children laughed when the woman running it fell over. They say they fell ill with stomach problems while at the Sun Palace Hotel in the Sunny Beach resort on the Black Sea. Two families are taking legal action over their stay at a four-star hotel in Bulgaria.
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